Thank you for shopping with MICHAEL IMPORT LLC. We want you to have a smooth shopping experience. Please review our return and refund guidelines below.
Company Information
MICHAEL IMPORT LLC
410 Milo Ave, Buttonwillow, CA 93206-9792
Email: info@michaelimportllc.shop
Phone: +1 (646) 598-1176
1. Return Eligibility
We accept return requests for eligible items within 30 days of delivery.
To qualify for a return:
- Item must be unused and in original condition
- Original tags and packaging should be included
- Item must not show signs of wear, washing, or damage
- Proof of purchase may be required
Returns that do not meet these conditions may not be approved.
2. Non-Returnable Items
For hygiene and product protection reasons, the following items may not be eligible for return:
- Final sale or clearance items
- Gift cards
- Items marked as non-returnable
- Products damaged due to misuse
3. Return Process
To request a return:
Step 1
Contact us at info@michaelimportllc.shop with:
- Order number
- Product name
- Reason for return
- Photos (if applicable)
Step 2
Our support team will review your request and provide return instructions.
Step 3
Ship the approved return following the provided instructions.
Please do not send items back without prior approval.
4. Refunds
Once the returned item is received and inspected:
- Approved refunds will be issued to the original payment method
- Processing times may vary depending on your financial institution
- Shipping charges are generally non-refundable unless required by law
5. Exchanges
If you receive a damaged, defective, or incorrect item, please contact us and we will review exchange options when available.
6. Damaged or Incorrect Orders
If your order arrives damaged or incorrect, contact us within 7 days after delivery and include photos for review.
7. Return Shipping
Unless otherwise stated:
- Customers are responsible for return shipping costs
- Original shipping fees are not refundable
8. Order Cancellation
Orders may be canceled before shipment processing begins. Once an order has been shipped, it may no longer be eligible for cancellation.
9. Contact Us
If you have questions regarding returns or refunds, please contact:
MICHAEL IMPORT LLC
410 Milo Ave, Buttonwillow, CA 93206-9792
Email: info@michaelimportllc.shop
Phone: +1 (646) 598-1176